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FREQUENTLY ASKED QUESTIONS
What are the advantages of using an IT Support Service and is it appropriate for a small business?
Should I outsource or look to recruit an in house IT manager?
What is the cost of your services and do I have to sign a long-term contract?
How will you work with us?
What is the benefit of Remote Support?
Do you offer Guaranteed Response Times?
Do you supply Hardware & Software?
I am looking for 1 stop solution for all my IT needs, do you address this?
How would I benefit from installing a server?
I need to work away from my office, can you help with this?
Can you advise me on the best solution for my business?
What are the advantages of using an IT Support Service and is it appropriate for my small business?
There are several benefits which apply whether you are a new company or well established including:
1) Save Time
Using the services of an experienced IT company will save you time so you can focus on the areas of your business that you know best. PS4B will help you to make the right choice of IT solution for your business needs get everything installed and keep things running smoothly so you do not need to worry.
2) Save Money
Using professional IT Services can also help to save you money by ensuring you don’t invest in unsuitable equipment and avoid expensive emergency call out or repair fees
3) Reduce down time
PS4B will monitor your systems to ensure smooth operations and should things go wrong, they will respond promptly and get things back up and running with the minimum impact to your business.
Should I outsource or look to recruit an in house IT manager?
Outsourcing suits many companies as it means you are getting professional help focussed on keeping your IT running smoothly. You benefit form having someone entirely focussed on your objectives with out having any employer responsibilities and it is often more cost effective as you are not paying for someone full time, when you need only a few hours or days support per month.
What is the cost of your services and do I have to sign a long-term contract?
During the initial, free consultation, PS4B will assess your current IT systems, your business requirements and the type of service you need. PS4B will then provide you with a fixed price quotation for 12 months support, with no hidden extras. The price quoted will cover all advice sought, queries raised, remote support and on-site assistance. We do not limit the number of instances we will address in a month or the number of visits you can receive from an engineer.
Whilst all support is quoted on a 12 month basis, we aim to build long-term relationships with our clients and we are confident you will be happy with the service we provide. If you should wish to cancel or need to amend the level of service, we are happy to accommodate your needs, without penalty to you.
How will you work with us?
PS4B provides a flexible hassle free service tailored to your needs. We can provide engineers at your premises, remote fault diagnostics and resolution, telephone support and will set response times to meet your needs. We will have a minimum impact on your day to day operations and will always co-ordinate activities with you before doing anything that would require downtime.
What is the benefit of Remote Support?
Remote Support enables us to respond almost immediately to any problem or query. You do not need to wait for an engineer to visit! We can view the status of your system, perform diagnostics and rectify many faults as though we were physically on site. This ensures faults are rectified without delay.
Do you offer Guaranteed Response Times?
Yes. At the outset we will assess your business needs and agree with you the level of service you require. This will include Guaranteed Response Times.
Do you supply Hardware & Software?
Yes. We supply all major vendors branded equipment and leading software solutions ensuring only resilient, robust items are used in your network. We offer competitive prices by purchasing through the UK leading distribution channel.
I am looking for 1 stop solution for all my IT needs, do you address this?
PS4B can address all your IT and associated needs, including
- Hardware & Software
- Networks
- Cabling solutions
- Broadband and Connectivity
- Surveillance (Indoor & Outdoor)
- Remote Working
How would I benefit from installing a server?
A server can help you to share data efficiently, improve data security and increase performance of your PCs by letting the server take the strain of running common application software.
I need to work away from my office, can you help with this?
PS4B can provide you up with remote facilities that will enable you to access your email and documents stored on your office PC from any computer, anywhere in the world (internet connection required).
Can you advise me on the best solution for my business?
By conducting a network review of your current system, understanding how you use and share data, and gaining an overview of your business processes, we can make recommendations on both hardware and software that could provide increased efficiency, reliability, security and even save time or reduce costs.
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